FAQ

Your order will be expected to arrive within 1 to 5 working days depending on our courier partner’s capability. Cut off order time will be at 3 pm, any orders placed after that will be processed the next working day.

Your shipping fee is computed base on weight. The shipping fees will be automatically calculated for you on the “Cart” page once you fill-up the shipping address.

It applies to item that we do sell, but do not have the item ready physically. Rubber stamp would be an example, where we’ll need the design from the buyer, and for the artwork to be confirmed by the buyer before the item could be physically ready.

If you purchased an item that is on ‘Backorder’ status (a product that is temporarily out of stock), the waiting time is approximate would be around 3 days excluding the time taken to ship it out to the buyer. However certain items may take longer than expected, it depends on the manufacturer and courier partner.

After logging into your account, you may check your order status on the “My Account” page “Order” section.

Do kindly contact us via our email at info@utrading.com.my or WhatsApp us, so that we could work out on how we could get the item ready for you to purchase.

Our payment gateway is powered by iPay88 which allows you the convenience of making payment to us using any of these available methods.

• Credit / Debit Card
  Visa, Mastercard, UnionPay
• Online Banking (FPX)
  Maybank2u, CIMB Clicks, RHB Now, Hongleong Connect, Ambank, BSN, Bank Muamalat, OCBC Bank, Standard Chartered, UOB, Public Bank, Affin Bank, Bank Rakyat, Alliance Bank, Bank Islam, HSBC, Kuwait Finance House
• eWallet
  Boost, Grab Pay, MAE by Maybank2u, MCa$h, NETS, TouchnGo eWallet

Yes, batteries for example is a prohibited item for most couriers/logistics company. However, if you’re would like to purchase such items from us. You may kindly reach out to us via our email at info@utrading.com.my or by WhatsApp so that we could work out a delivery solution using our own delivery fleet (Klang Valley only).

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. For more information, you may refer to our Return & Refund Policy.

After you registered an account on our site, you will get a unique referral URL. You may share this URL with your referral, once they registered and made a purchase under your referral URL, you may receive a coupon code reward email. The actual reward will be according to the promotion at the time.

Yes, we do allow in-store purchases whether you’re a retail customer or a wholesale customer.

All the product we sold is 100% authentic product. We are an authorized supplier which have full rights from the brand to distribute products to retailers or consumer.

We guarantee your personal information is safe with us. Check out our Privacy Policy for more details.

• Minimum spend of RM 150 must be met (excluding courier charges if any) for the voucher or discount to be automatically applied during the first purchase
• Only works for the first purchase
• Company reserves the right to void the transaction in the event of voucher abuse/fraud being detected, i.e., duplicate accounts belonging to a single individual
• Company reserves the right to void the transaction in the event of the voucher or discount being wrongly applied for any purchases made after the first one
• Company reserves the right to end the first purchase voucher or discount promotion at it’s own discretion

You can generate an invoice by the following steps.

My account -> Orders -> Select the order number -> Invoice