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FAQ

1. How long will take for my order to arrive after I make payment?

Your order will be expected to arrive within 1 to 5 working days depending on our courier partner’s capability. Cut off order time will be at 3 pm, any orders placed after that will be processed the next working day.

2. How the shipping charges ?

Your shipping fee is computed base on weight. The shipping fees will be automatically calculated for you on the “Cart” page once you fill-up the shipping address. 

3. How long will take for Backorder item ?

Typically for backorder items, the waiting time is approximate would be around 3 days excluding the time taken to ship it out to the buyer. However certain items may take longer than expected, it depends on the manufacturer and courier partner.

4. How can I check the status of my orders?

After logging into your account, you may check your order status on the “My Account” page “Order” section.

 

5. What are the payment methods available?

At this moment, we only accept Visa and Mastercard payments.

6. How can I return my order?

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. For more information, you may refer to our Return & Refund Policy.

7. How does the referral link work?

After you registered an account on our site, you will get a unique referral URL. You may share this URL with your referral, once they registered and made a purchase under your referral URL, you may receive a coupon code reward email. The actual reward will be according to the promotion at the time.

8. How to order?

Please refer to the How to order page.

9. Do you allow In-store purchase?

Yes, we do allow in-store purchases whether you’re a retail customer or a wholesale customer.

10. Where is the product come from?

All the product we sold is 100% authentic product. We are an authorized supplier which have full rights from the brand to distribute products to retailers or consumer.

11. Is my personal information safe?

We guarantee your personal information is safe with us. Check out our Privacy Policy for more details.

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